After asking my mum what she wanted for her birthday I decided to buy through Next, my mum has bought suits from them for years and they last a long time. Unfortunately for her she cannot afford to shop the regularly so usually asks for clothing from Next when it’s her birthday or Mothers day.
After shopping in store at Next I found that they never had her size, they did offer to order it in for me but I refused as I wanted to purchase the blazer, trousers and shirt together. I decided to do it online instead. I found Next online to be one the worst designed websites I have ever come across, the links at the bottom of the page do not work and the contact us section failed on me numerous times too. Anyhow I found the suit I liked a continued to check out, I then decided to buy a few other items as I had already reached more than £100, the total of my basket then came up to nearly £200.
I needed the items very soon and the website stated that delivery could be placed until 9pm for next day delivery; I placed mine early as I didn’t trust this statement. Most places I have shopped with online have given me free delivery for purchases over £75 I was very shocked that after spending twice that amount Next still had the audacity to charge me a further £3.99 for delivery. They were also cheeky to try and persuade me to get the catalogue for £3.75 instead of paying £3.99 for delivery, I couldn’t believe it!
Next delivery sham
I found that it clearly states that when you place an order for next day delivery you will be given a choice of delivery times either AM or PM I was given no such choice. I tried changing the day to get delivery time options but it remained the same, I even tried to change my delivery address and still was not given the option to choose my delivery time. Why do they state this on their website when it is clearly a lie?
I didn’t enjoy my online shopping experience with Next at all and their delivery service has just further put me off! I don’t like the claims they may for them to turn out false in the end, the only thing they did do right was send me an email on the morning of delivery giving me a one hour time slot that the courier managed to adhere to. If you want a pleasant online shopping service and flawless delivery then Next is not for you!